The What and Why of Business Process Maturity Model (BPMM)

Business Process Maturity Model (BPMM) charts an evolutionary path for an organization to move from immature, inconsistent processes to mature, disciplined processes. So why is this journey important?

Organizations that have just begun traversing the process maturity curve have processes that are inconsistent and are often improvised by practitioners as the work is performed. Quality of products and services is difficult to predict due to varying processes. Managers are usually focused on “firefighting” immediate crisis. Budget, schedule, and service level agreements are often not met. Activities intended to enhance quality are curtailed or eliminated when production plans fall behind schedule. Customers have little insight into the products and services until they receive them. Such challenges due to immature processes impede an organization’s ability to improve customer experience, increase revenues, reduce operational costs, and be more agile.

BPMM serves as the map that can guide organizations in their journey to achieving mature, disciplined processes thereby maximizing performance. Using BPMM, an organization can identify where their various process areas currently are on the process maturity curve, and take steps towards achieving higher levels of process maturity.

One of the prominent BPMM models is Gartner’s Business Process Maturity Model, which is divided into five maturity levels representing different states through which an organization is transformed as its processes and capability are improved.

The six phases of BPM Maturity (Source: Gartner)

The six phases of BPM Maturity (Source: Gartner)

A few of the primary purposes BPMM serves especially well include:

  1. Guiding business process improvement programs
  2. Assessing risk for developing and deploying enterprise applications
  3. Evaluating the capability of suppliers
  4. Benchmarking

Should your organization require expertise in its journey to more mature, disciplined processes, contact us at info@polariseme.com.

*References: OMG BPMM, Gartner BPMM

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Complimentary New Gartner Report – Magic Quadrant for Intelligent BPM

Download New Gartner Report Magic Quadrant for Intelligent BPM

Download New Gartner Report Magic Quadrant for Intelligent BPM

Read this complimentary report to understand why Appian has been positioned in the “Leaders” Quadrant.

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Appian Ranked In “Leaders” Quadrant Again in New Magic Quadrant for Intelligent Business Process Management Suites 2015 Gartner Report

Appian, provider of the leading application platform for business process management (BPM) and Case Management solutions, announced that it has been positioned by Gartner, Inc. in the “Leaders” quadrant in the new “Magic Quadrant for Intelligent Business Process Management Suites 2015″ (Gartner, Inc. “Magic Quadrant for Intelligent Business Process Management Suites 2015″ by R. Dunie, et al, 3/18/15).

According to the report, “intelligent business process management suites compress the observation-to-action-to-outcome cycle, and help business transformation leaders, business process directors and solution architects establish a fluid capability to handle big change. The iBPMS market is the natural evolution of the earlier BPMS market, adding more emphasis on support for greater system and human intelligence within business processes.” The report positions 15 vendors that are focused on the market space.

iBPMS platforms extend the transformational enterprise value of BPM through tight integration of modern technologies including data management and analytics, mobility, social collaboration, and cloud computing. These capabilities accelerate the decision-making cycle of Awareness, Knowledge, and Action to drive better decisions and faster organizational response to customer needs and changing marketplace challenges and opportunities. As the report states, “An iBPMS orchestrates work to produce business outcomes that go far beyond typical process efficiency and performance measures.”

Gartner's Magic Quadrant For Intelligent Business Process Management Suites 2015

Gartner’s Magic Quadrant For Intelligent Business Process Management Suites 2015

*Sources And References: Appian

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